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My patient is threatening me. What can I do?

Dr. Nice performed a series of IPL procedures on a male patient for facial redness. With each subsequent treatment, the patient became increasingly unhappy and belligerent. The patient demanded a refund saying Dr. Nice’s family and staff would regret it if one was not provided. What can he do?
Dermatology Times – Dermatology

Balancing ethics, finances, morals and patient preference in actinic keratosis follow-up

Dermatologists who suggest low-risk actinic keratosis patients come back annually for disease management might experience kickback from patients, who fear they need more frequent care for their precancerous skin condition.
Dermatology Times – Dermatology